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Can I cancel my order? What if I order the wrong size?Updated 6 days ago
You have 2 hours from placing your order to cancel it, for any reason, for a full refund. Sign in to your PUSHAS account, open the order and select Cancel.
After 2 hours the order is committed and cannot be cancelled or exchanged, but you can still return it.
How do I cancel?
- Sign in to your PUSHAS account.
- Open the order.
- Select Cancel.
This works for any reason inside the window, including a change of mind or the wrong size.
Why only 2 hours?
Because after that your order is moving. If the item is with a seller, they are already sending it to us. If it is with us, it is being prepared for authentication. Reversing it after that point has already cost someone time and shipping.
What if I miss the window, or the size is wrong?
- Within 14 days of delivery: 90% of the item value back to your original payment method, or 100% as PUSHAS Store Credit. You choose.
- 15 to 90 days after delivery: 90% of the item value as PUSHAS Store Credit.
You pay return shipping, and the original shipping is not refunded. The item must be unworn with the PUSHAS tag attached. Email [email protected] to start a return before sending anything back.
What if the item is not what was described?
That is different, and the 2 hour window does not apply. If your item arrives not authentic, damaged, incorrect or not as described, tell us within 14 days of delivery. We send a prepaid label, and a confirmed claim is refunded in full, including shipping.
How do I get the size right?
Check the sizing on the listing and our size guide, and if you are between sizes, ask us before you buy. We would much rather answer a question than process a return.