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Can I cancel my order? What if I order the wrong size?Updated 4 hours ago
You have 2 hours from placing your order to cancel it, for any reason. Sign in to your PUSHAS account, open the order, and select Cancel.
After 2 hours the order is committed and cannot be cancelled or exchanged. The item can still be returned for PUSHAS store credit, set out below.
How do I cancel?
- Sign in to your PUSHAS account.
- Open the relevant order.
- Select Cancel.
This works for any reason inside the window, including a change of mind or the wrong size.
Why only 2 hours?
Because that is when your order stops being a screen and starts being a piece moving.
Once the window closes, your item is committed. If it is held by a seller they are already preparing to send it to us. If it is already with us it is being pulled and prepared for authentication. Reversing it after that point has already cost someone their time and their shipping.
What if I miss the window?
A cash refund, exchange or swap is not available for a change of mind or a sizing mistake once 2 hours have passed.
You can still return the item for 90% of the item value, excluding shipping, as PUSHAS store credit. A 10% handling charge applies.
Store credit can be used on anything on PUSHAS, which for most people means buying the piece they actually wanted. Contact us to start a return before sending anything back.
What if the item is not what was described?
That is a different situation entirely, and the 2 hour window does not apply to it.
If your item arrives and is not authentic, not as described, or not fit for use, contact us. Every order is covered by our Authenticity and Legitimacy Guarantee, and your rights under Australian Consumer Law are unaffected by anything on this page.
The 2 hour rule is about changing your mind. It has nothing to do with us standing behind what we sell.
How do I get the size right before I order?
Worth two minutes, given the window is short.
Check the sizing on the listing, and if you are between sizes or unfamiliar with a model, ask us before you buy rather than after. We would much rather answer a question than process a return.
Can I change my shipping address instead?
Sometimes, if the order has not yet been dispatched. Contact us quickly.