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Buying on PUSHAS

When will I receive my tracking ID?

All orders will receive a tracking number once the order is fulfilled and dispatched. Why is my order taking so long?. We aim to meet our shipping estimates. Please keep in mind that some of our stock may not be available at our dispatch facility due

What are PUSHAS Rewards?

In order to earn PUSHAS Points and redeem them for rewards, you must have an account with us. If you have previously checked out as a guest, you will need to create a new account with us. Click here to sign up. Earn 1 PUSHAS Point for every $1 you sp

What classifies as 'Brand New' on PUSHAS?

PUSHAS classifies ‘Brand New’ as an authentic and unworn pair of sneakers. All ‘Brand New’ sneakers come with their original box unless stated otherwise. ‘Brand New’ sneakers also may or may not include additional accessories, such as extra laces, st

Do sneakers come with original box and receipt?

All sneakers are brand new and come with original box unless stated otherwise.

What payment methods does PUSHAS accept?

At PUSHAS, you can buy sneakers with your credit card, Laybuy, ZipPay, AfterPay, Klarna or PayPal (Incl. Credit / Debit Cards). You can also pay with ApplePay if you're making a purchase via the PUSHAS iOS App.

Why are there different prices on the same sneaker?

There are many factors that determine the price of a sneaker that is listed. Firstly, Pricing is determined by the seller of the sneaker. This means each size will have a different price. Some sellers might price their sneakers higher, while others a

Can I cancel my order? What if I order the wrong size?

You have 2 hours after placing your order to cancel your order due to wrong sizing or change of mind. Simply log into your PUSHAS account, select the relevant order, and choose 'Cancel'. Due to the anonymous nature of our resale platform, we are unab

What happens when I order a 'Fastest' and a 'Non-Fastest' item in one transaction?

If items in the order is not under a 'Fastest' listing and the other items are under a 'Fastest' listing, the order will be processed when all the 'Non-Fastest' items arrive to our facility for authentication and quality assurance. If all items in th

Why do some of the products say “Fastest”?

Fastest means the product has been pre-verified by our authentication team and is immediately ready for dispatch and shipping. This means you’ll get your sneakers as soon as possible. Shipping times will then vary depending on the carrier. If my prod

Can I change my shipping address after I have made my order?

If you order the wrong size, input the wrong address or change your mind, you have a 2 hour window to cancel your order. Please log into your PUSHAS account, click the order you are looking to cancel and select 'Cancel'. Please enter your order detai

Do you do trades if I change my mind?

Due to the nature of consignment, we are unable to offer trades of any kind.

Authenticity & Legitimacy Guarantee

At PUSHAS, we guarantee that we only accept legitimate sellers with a stellar track record as it is our mission to be the most trusted sneaker platform in Asia-Pacific. This means we only end up accepting 1 in every 6 applications. We also guarantee

When is customer support available?

Our Customer service hours are from 8:00am - 5:00pm AEST. Please expect delays during the weekends and holiday periods. Our response times may vary. However, our goal is to ensure we respond to you within 24 hours. It is our best interest to ensure y

Are sneakers double-boxed?

All purchases are packed in a delivery box with their original box unless stated otherwise.

Can I return my item and receive a refund?

Returns based on change of mind. If you order the wrong size, input the wrong address or change your mind, you have a 2 hour window to cancel your order. Please log into your PUSHAS account, click the order you are looking to cancel and select 'Cance

What is my size? Can you give me a size recommendation?

As fit and size differs amongst brands, we recommend that you check the brand websites and other sources to determine the right fit and size. We have created a number of size guides to help, however, these should only be used as a guide and it is bes

I missed the delivery of my order. Can I get it redelivered?

If a redelivery is required due to insufficient and/or incorrect details, or the buyer is not present for the delivery, the buyer is responsible for covering the redelivery cost. As PUSHAS does not offer refunds or exchanges, PUSHAS will hold the par

Will the colour be excatly like the picture?

We have made every effort to ensure that the colours of the products presented on the screen are as faithful as possible. However, we cannot guarantee the exact match between the colours you see on the screen and the actual products. The colours can

Will there be international taxes and duties on my order?

Depending on the value of your order and country you are located, your order may or may not be subject to custom or import duties. If your parcel is charged, it is up to the buyer to cover these costs. For more information or any questions, we strong

How long do I have to submit a claim with PUSHAS after I have received my parcel?

The buyer must email [email protected] within 5 business days of the delivery date as per the tracking provided for the specific order. Any claims that is submitted after 5 business days may be denied.

PUSHAS Customer Code of Conduct

At PUSHAS, we expect all customers to engage in respectful and professional communication with our team members. This includes refraining from using offensive, abusive, or threatening language, treating our team members with courtesy and fairness, an

Shipping Returns Back to PUSHAS

This is the complete guide on how to carefully ship your returns back to PUSHAS. Please carefully read and adhere to the instructions to ensure that your return is efficiently processed upon its arrival at our facility. Step 1: Pack your items back i

Refurbished by PUSHAS

To do our part to decrease waste and promote sustainability, Refurbished by PUSHAS is a collection of items for customers who are okay with factory-flaw or slightly imperfect items. We hand-inspect each item to make sure each item is like-new but sli