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Buying on PUSHAS
Authenticity & Legitimacy Guarantee
Every item sold on PUSHAS is guaranteed authentic. If an item you receive is found not to be authentic, PUSHAS refunds it in full, and it costs you nothing. This guarantee covers every sneaker, every piece of streetwear and every collectible on the p
Blind Box, Booster Packs and Sealed Collectibles
PUSHAS guarantees the product, not the outcome. Every sealed item is authentic, factory-sealed and unsearched, exactly as it left the manufacturer. What is inside it is random, and nobody at PUSHAS knows or chooses it. Anything where the contents are
Why are there different prices on the same item?
Every item on PUSHAS has one page, with a price against every size. Prices are driven by the payout each seller wants for their item, and by demand, which differs from size to size. The price you see against a size is the best one available for it at
Why do some sizes say 'Fastest'?
Fastest means the item is already held by PUSHAS and has already been authenticated, so it dispatches immediately. Anything without the label is with the seller and has to reach us and pass authentication before it can be sent to you. Because the lab
What classifies as 'Brand New' on PUSHAS?
PUSHAS classifies brand new as authentic, unused and unworn, across sneakers, streetwear and collectibles. Minor marks from manufacturing, retail handling and shipping are normal and do not change that classification. Anything beyond them is disclose
Do items come with original box?
Yes. Every item on PUSHAS comes with its original packaging unless the listing says otherwise. Where anything is missing or damaged beyond ordinary wear, it is stated on the listing before you buy. Brand new, unworn, and supplied in their original bo
What happens when I order a 'Fastest' and a 'Non-Fastest' item in one transaction?
Your order ships once, complete, so a mixed order moves at the pace of its slowest item. The Fastest pieces wait with us until the rest of the order arrives and is authenticated, then everything is dispatched together. Because we send one parcel, not
What payment methods does PUSHAS accept?
PUSHAS accepts credit and debit cards, PayPal, Afterpay, Apple Pay and Google Pay. All prices are in Australian dollars and include GST. Australian dollars. Every price on PUSHAS is in AUD and includes GST. If your card or account is held in another
Will there be duties and tariffs on my order?
Duties and taxes are charged according to the rules of the country you are in, and they are calculated at checkout, so you see the amount before you pay. PUSHAS remits them, so there is no separate customs bill waiting for you. Orders above $1,000 ma
Are items double-boxed?
Yes. Every item that ships from PUSHAS is double-boxed, so the original box travels inside an outer delivery box and is never handled by a carrier directly. Because the box is part of what you bought. In this category the original packaging carries r
When is customer support available?
PUSHAS customer support is available 10:00am to 5:00pm AEST, Monday to Friday. Every message is answered by a person, and PUSHAS aims to respond within 24 hours. About an order. Email [email protected] with your order number in the subject line. Abou
When will I receive my Tracking?
Your tracking number is emailed to you the moment your order is dispatched. Until then there is nothing to track, because the parcel has not left us yet. How long that takes depends on where your item started, which is explained below. It is sent to
Can I change my shipping address after I have made my order?
Within 2 hours of ordering, cancel and place the order again with the correct address. After that it depends on how far the order has travelled, so contact us straight away. Cancel the order and place it again with the right address. This is the clea
Can I cancel my order? What if I order the wrong size?
You have 2 hours from placing your order to cancel it, for any reason. Sign in to your PUSHAS account, open the order, and select Cancel. After 2 hours the order is committed and cannot be cancelled or exchanged. The item can still be returned for PU
Do you do trades if I change my mind?
No. PUSHAS does not offer trades, exchanges or swaps. There are other options depending on how long ago you ordered, and they are below. Because we do not own what we sell. Every item on PUSHAS belongs to a seller until you buy it, and once you do, t
Can I return my item and receive a refund?
It depends why. A change of mind can be cancelled free within 2 hours, or returned after that for store credit. An item that is not authentic, not as described, or not fit for use is refunded in full, and costs you nothing. Within 2 hours of ordering
What is my size? Can you give me a size recommendation?
Yes. PUSHAS publishes size guides for the brands it carries, and the team can tell you how a specific model fits before you buy. Ask before ordering rather than after, because the cancellation window is short. We will tell you how a model fits, which
I missed the delivery of my order. Can I get it redelivered?
Yes. Most missed deliveries are resolved directly with the carrier, usually at no cost. Use the tracking number in your dispatch email and arrange a redelivery or a collection point with them first. The carrier leaves a card or sends a notification,
Will the colour be exactly like the picture?
Screen colour varies, but the colourway does not. What PUSHAS guarantees is that the item you receive is the exact colourway named on the listing. Because no two screens agree. Brightness, colour profile, night mode, and whether you are looking at a
How long do I have to submit a claim with PUSHAS after I have received my parcel?
Tell PUSHAS within 5 business days of delivery if anything arrived damaged, missing or incorrect. Authenticity concerns and items that are not as described are not limited to that window, so contact us whenever you find one. Anything you would notice
PUSHAS Customer Code of Conduct
PUSHAS expects everyone who deals with our team to do so with courtesy, honesty and good faith. We hold ourselves to the same standard, and this page sets out both halves of it. Access to PUSHAS is a privilege. It is extended to buyers and sellers wh
Shipping Returns Back to PUSHAS
Contact PUSHAS first, then pack the item inside an outer shipping box, tape the box closed, and attach the return label to the outside. Never send an original box or an original polybag as the outer parcel. Email [email protected] and wait for us to
Refurbished by PUSHAS
Refurbished by PUSHAS is a collection of brand new items carrying a small visible flaw, sold below market price. Every one is authenticated to the same standard as the rest of the marketplace, and the specific flaw is shown on the listing before you