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Buying on PUSHAS

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When will I receive my tracking ID?

All orders will receive a tracking number once the order is fulfilled and dispatched. Why is my order taking so long?. We aim to meet our shipping estimates. Please keep in mind that some of our stock may not be available at our dispatch facility due

Do sneakers come with original box and receipt?

All sneakers are brand new and come with original box unless stated otherwise.

Why do some of the products say “Fastest”?

Fastest means the product has been pre-verified by our authentication team and is immediately ready for dispatch and shipping. This means you’ll get your sneakers as soon as possible. Shipping times will then vary depending on the carrier. If my prod

What payment methods does PUSHAS accept?

At PUSHAS, you can buy sneakers with your credit card, Laybuy, ZipPay, AfterPay, Klarna or PayPal (Incl. Credit / Debit Cards). You can also pay with ApplePay if you're making a purchase via the PUSHAS iOS App.

Why are there different prices on the same sneaker?

There are many factors that determine the price of a sneaker that is listed. Firstly, Pricing is determined by the seller of the sneaker. This means each size will have a different price. Some sellers might price their sneakers higher, while others a

Can I cancel my order? What if I order the wrong size?

If you order the wrong size, input the wrong address or change your mind, you have a 1 hour window to cancel your order. Please ensure that you make your purchase carefully as PUSHAS does not allow refunds or exchanges outside of this 1 hour window.

Can I change my shipping address after I have made my order?

If you order the wrong size, input the wrong address or change your mind, you have a 1 hour window to cancel your order. Please enter your order details carefully, as after this 1 hour window, we are unable to change your delivery details. Extra char

Do you do trades if I change my mind?

Due to the nature of consignment, we are unable to offer trades of any kind. If you change your mind, you have a 1 hour window to cancel your order after your order has been placed. After that, all transactions are final.

Authenticity & Legitimacy Guarantee

At PUSHAS, we guarantee that we only accept legitimate sellers with a stellar track record as it is our mission to be the most trusted sneaker platform in Asia-Pacific. This means we only end up accepting 1 in every 6 applications. We also guarantee

Will there be international taxes and duties on my order?

Depending on the value of your order and country you are located, your order may or may not be subject to custom or import duties. If your parcel is charged, it is up to the buyer to cover these costs. For more information or any questions, we strong

When is customer support available?

Our Customer service hours are from 8:00am - 5:00pm AEST. Please expect delays during the weekends and holiday periods. Our response times may vary. However, our goal is to ensure we respond to you within 24 hours. It is our best interest to ensure y

Are sneakers double-boxed?

All purchases are packed in a delivery box with their original box unless stated otherwise.

Can I return my item and receive a refund?

Returns based on change of mind. Due to the anonymous nature of our resale platform, we are unable to offer refunds, exchanges or swaps of any kind - including if you ordered the wrong size. So please make your purchase carefully!. Once you have plac

What is my size? Can you give me a size recommendation?

As fit and size differs amongst brands, we recommend that you check the brand websites and other sources to determine the right fit and size. We have created a number of size guides to help, however, these should only be used as a guide and it is bes

I missed the delivery of my order. Can I get it redelivered?

If a redelivery is required due to insufficient and/or incorrect details, or the buyer is not present for the delivery, the buyer is responsible for covering the redelivery cost. As PUSHAS does not offer refunds or exchanges, PUSHAS will hold the par

Will the colour be excatly like the picture?

We have made every effort to ensure that the colours of the products presented on the screen are as faithful as possible. However, we cannot guarantee the exact match between the colours you see on the screen and the actual products. The colours can