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If you order the wrong size, input the wrong address or change your mind, you have a 1 hour window to cancel your order.Please enter your order details carefully, as after this 1 hour window, we are unable to change your delivery details.Extra charges may apply if redirecting of your order is needed.

If you order the wrong size, input the wrong address or change your mind, you have a 1 hour window to cancel your order. Please enter your order details carefully, as after this 1 hour window, we are unable to change your delivery details. Extra char

Can I change my shipping address after I have made my order?

Buying on PUSHAS

When will I receive my tracking ID?

What are PUSHAS Rewards?

What classifies as 'Brand New' on PUSHAS?

Do sneakers come with original box and receipt?

What payment methods does PUSHAS accept?

Why are there different prices on the same sneaker?

Can I cancel my order? What if I order the wrong size?

What happens when I order a 'Fastest' and a 'Non-Fastest' item in one transaction?

Why do some of the products say “Fastest”?

Do you do trades if I change my mind?

Authenticity & Legitimacy Guarantee

When is customer support available?

Are sneakers double-boxed?

Can I return my item and receive a refund?

What is my size? Can you give me a size recommendation?

I missed the delivery of my order. Can I get it redelivered?

Will the colour be excatly like the picture?

Will there be international taxes and duties on my order?

How long do I have to submit a claim with PUSHAS after I have received my parcel?

How do I sell on PUSHAS? What is onsite vs offsite selling?

Do you only take in brand new sneakers?

What is considered a damaged box?

What is the Consignor Portal?

How do I price my items?

Introduction to Selling

What are PUSHAS' fees for sellers?

How and when do I get paid?

What happens when a Seller breaks the rules? What are the penalties?

Do I need to pay GST?

Fees & Payment

How do I ship my sneakers to PUSHAS?

How do I pack my sneakers when shipping stock to PUSHAS?

Can I drop off my sneakers to PUSHAS?

What happens if my stock gets lost during transit?

Where can I source boxes to ship my sneakers in?

Where can I find PUSHAS shipping labels?

Shipping stock to PUSHAS

Is it free to store stock at PUSHAS?

Is my stock insured at the warehouse?

What happens if I want to withdraw/request for my sneakers back?

Storage at PUSHAS

Selling on PUSHAS

What is PUSHAS?

Is PUSHAS legit?

What types of sneakers does PUSHAS accept?

What is PUSHAS' verification process?

Can I change my shipping address after I have made my order?Updated 4 months ago