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Can I change my shipping address after I have made my order?Updated 5 hours ago
Within 2 hours of ordering, cancel and place the order again with the correct address. After that it depends on how far the order has travelled, so contact us straight away.
Within 2 hours of ordering
Cancel the order and place it again with the right address. This is the clean fix and it costs you nothing.
- Sign in to your PUSHAS account.
- Open the order.
- Select Cancel.
- Order again, checking the address before you confirm.
After 2 hours, before your order has shipped
We cannot change the delivery details on an order once the window has closed, but if the parcel has not yet been dispatched there may still be something we can do.
Email [email protected] with your order number in the subject line, and do it quickly. Extra charges may apply if the order needs redirecting.
After your order has shipped
Once the parcel is with the carrier, redirection is theirs to arrange rather than ours.
Use the tracking number in your dispatch email to contact the carrier directly. Most offer a redirection or a collection point, sometimes for a fee. Contact us as well and we will help where we can.
What if it is delivered to the old address?
A parcel delivered to the address on the order is a completed delivery, even if that address is no longer where you wanted it.
This is why the 2 hour window matters, and why it is worth checking your address before you confirm rather than after.
Can I change other details on my order?
Size, item and address are all fixed once the 2 hour window closes. Inside it, cancel and reorder.