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Can I return my item and receive a refund?Updated a day ago
It depends why. A change of mind can be cancelled free within 2 hours, or returned after that for store credit. An item that is not authentic, not as described, or not fit for use is refunded in full, and costs you nothing.
I changed my mind. Can I return it?
Within 2 hours of ordering, yes, in full and at no cost.
- Sign in to your PUSHAS account.
- Open the order.
- Select Cancel.
This covers any change of mind inside the window, including the wrong size or the wrong address.
What if the 2 hours have passed?
A change of mind can no longer be cancelled, and no cash refund, exchange or swap is available for one.
You can still return the item for 90% of the item value, excluding shipping, as PUSHAS store credit. A 10% handling charge applies. Contact us to start a return before sending anything back.
The credit can be used on anything on PUSHAS, which for most people means buying the item they actually wanted.
Why is the change of mind window so short?
Because at 2 hours your order stops being a screen and starts being an item moving.
PUSHAS does not own what it sells. Once the window closes, a seller is already acting on your order, or the item is already being pulled for authentication. Reversing it after that point has cost someone real time and real shipping.
My item is faulty, fake, or not what was described. What then?
That is not a return. That is us not delivering what you paid for, and it is treated completely differently.
Contact us with your order number and photographs. If an item is not authentic, not as described, or not fit for use, you are refunded in full. You do not need to prove the case yourself, and it does not cost you anything.
Your rights under Australian Consumer Law apply to every purchase and cannot be excluded by anything on this page.
What about a manufacturing fault?
Send it to us and we will assess it.
Our team examines the item to establish whether the fault is a manufacturing defect or the result of wear, and you are told the outcome either way. A confirmed manufacturing fault is remedied.
Does an older item behave differently?
Sometimes, and where it does, the listing tells you before you buy.
Materials age. Foam, adhesives and rubber in older releases change over time regardless of how carefully an item has been kept, and a deadstock release from years ago is not the same object it was on release day. That is the nature of the category, and it is part of why these releases are collected.
Where an item is old enough for this to matter, it is described that way on the listing, so you can decide before you buy rather than discover afterwards. What is disclosed to you at the point of sale is what you have agreed to buy.
This does not remove your consumer rights. It is simply the reason a 15 year old release and a current release are not judged against the same expectations.
What do I need to include in a return?
A return can only be assessed if it comes back intact.
- Proof of purchase.
- The original box and any accessories.
- The PUSHAS authenticity tag, still attached.
- The item in the same condition it was sent to you.
Pack it double-boxed, and send it only once a return has been opened with us.