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Can I return my item and receive a refund?Updated 6 days ago
It depends why, and when.
| Situation | What you receive |
|---|---|
| Cancelled within 2 hours of ordering | Full refund to your original payment method |
| Change of mind, within 14 days of delivery | Your choice: 90% of the item value to your original payment method, or 100% as PUSHAS Store Credit |
| Change of mind, 15 to 90 days after delivery | 90% of the item value as PUSHAS Store Credit |
| Not authentic, damaged, incorrect or not as described | Full refund including shipping, with a prepaid return label |
Item value is what you paid for the item, excluding shipping, duties and taxes.
I changed my mind. Can I return it?
Within 2 hours of ordering, cancel it for a full refund: sign in to your PUSHAS account, open the order and select Cancel. This covers any reason, including the wrong size.
After 2 hours, no exchange or swap is available, but you can return the item:
- Within 14 days of delivery: 90% of the item value back to your original payment method, or 100% as PUSHAS Store Credit. You choose.
- 15 to 90 days after delivery: 90% of the item value as PUSHAS Store Credit.
The 10% handling charge covers inspection, handling and restocking. You pay return shipping, and the original shipping is not refunded. For international orders, duties and taxes are not refunded.
How do I start a return?
Email [email protected] with Order Return (your order number) in the subject line, and tell us whether you want a refund or store credit if you are within 14 days. Wait for approval before sending anything.
What makes an item eligible for a change of mind return?
- Requested within 90 days of delivery.
- Unworn, unused and in the condition it was delivered.
- The PUSHAS authenticity tag still attached and undamaged.
- The original box, packaging and accessories included.
- It passes our inspection on arrival.
Mystery Box orders, sealed collectibles once opened, and Refurbished by PUSHAS items after the 2 hour window cannot be returned for change of mind.
My item is not authentic, damaged, or not what was described
That is not a change of mind, and it is covered in full. Please tell us within 14 days of delivery, with your order number and photographs, so we can resolve it quickly. Claims made after 14 days are still assessed under the Australian Consumer Law. We send you a prepaid label, inspect the item, and if the claim is confirmed you receive a full refund, including shipping, to your original payment method. No handling charge applies.
If the item is found to be authentic and as described, you can have it sent back to you at your cost, or treat it as a change of mind return with the label cost deducted.
What about older releases?
Materials age. Releases older than 5 years, and their packaging, can discolour, harden, crack, lift or separate, including when worn, handled or displayed. Where this applies it is disclosed on the listing before you buy, and it is taken into account when a claim is assessed.
What about store credit?
Store credit is issued to the email used for the original order once the item passes inspection. It can be used on anything on PUSHAS, and cannot be transferred or exchanged for cash unless the law requires it.
Your rights under the Australian Consumer Law and the consumer laws of your country apply to every purchase and cannot be excluded.