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I missed the delivery of my order. Can I get it redelivered?Updated 13 hours ago
Yes. Most missed deliveries are resolved directly with the carrier, usually at no cost. Use the tracking number in your dispatch email and arrange a redelivery or a collection point with them first.
What happens when a delivery is missed?
The carrier leaves a card or sends a notification, and holds your parcel at a local depot or collection point for a set period.
During that window the parcel is with the carrier, not with us, and it is theirs to release. Most carriers will redeliver on a day you choose, or hold it for you to collect, without charging for it.
How do I arrange a redelivery?
- Find the tracking number in your PUSHAS dispatch email.
- Go to the carrier's site and enter it.
- Choose a redelivery date, or a collection point near you.
Do this promptly. The holding window is short, and once it closes the parcel starts travelling back to us.
What if the parcel is returned to PUSHAS?
It arrives back with us and is held safely for you. Nothing is lost.
To send it out again we need to cover a second delivery, so a redelivery cost applies where the parcel came back because the address was incomplete or incorrect, or because nobody was available to receive it. Contact us and we will confirm the cost and send it straight back out once it is settled.
Why does a redelivery cost anything?
Because it is a second journey, bought twice.
The first delivery was paid for and completed by the carrier. Sending the piece out again is a new consignment with a new cost, and that is what the charge covers. It is not a fee.
What if the address was wrong through no fault of mine?
Then it is ours to fix, at our cost.
If the address on the order was entered correctly and the delivery failed because of an error on our side or the carrier's, tell us and we will arrange the redelivery without charging you for it.
How long is my parcel held?
Contact us as soon as you know a delivery has been missed, and we will tell you where your parcel is and what the next step is.
Can I change the delivery address for the redelivery?
Yes, if the parcel has come back to us. Send us the corrected address when you contact us about the redelivery.
While the parcel is still with the carrier, a redirection is theirs to arrange rather than ours.
What if my item never arrives at all?
That is a different situation and it is not a missed delivery. Contact us with your order number.
Your rights under Australian Consumer Law are unaffected by anything on this page.