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Shipping Returns Back to PUSHASUpdated a day ago
Contact PUSHAS first, then pack the item inside an outer shipping box, tape the box closed, and attach the return label to the outside. Never send an original box or an original polybag as the outer parcel.
Before you send anything
Email [email protected] and wait for us to open a return.
An item that arrives unannounced cannot be matched to an order, cannot be assessed, and cannot be processed. Contacting us first is the difference between a return that resolves in days and one that sits in a distribution center while we work out whose it is.
What has to be in the box?
Everything that came out of it.
- The item, in the same condition it was sent to you.
- The original box, undamaged, with any accessories.
- The PUSHAS authenticity tag, still attached.
Step 1: Pack the item into an outer shipping box
Use the delivery box it arrived in. If you no longer have it, use another box of a similar size.
Where there is more than a centimetre of empty space around the original box, fill it with bubble wrap or packing paper so nothing moves in transit. Movement is what causes damage.
Step 2: Tape the outer box closed
Seal every seam properly. A box that opens in transit is a box that arrives empty.
Step 3: Attach the return label to the outer box
Tape the label flat to the outside of the outer shipping box, with the barcode clear and unobstructed.
Send it with tracking, and keep the tracking number until the return is resolved.
What not to do
Three things account for almost every return that arrives damaged.
Do not tape a label onto the original box. The original box is part of what is being returned, and a label taped to it, or its sides taped shut, damages it. A damaged original box affects the assessment.
Do not use the original apparel packaging as the satchel. The polybag an item arrived in is part of the item's presentation, not a mailer.
Do not send sneakers in a satchel. A satchel offers no protection, and the box inside it will arrive crushed.
Also not acceptable: an item sent with no outer box at all, an item sent with no padding, a damaged outer box, and several boxes taped together to make a larger one.
What happens if a return is packed incorrectly?
An additional 10% may be applied to the return, and damage caused by inadequate packing is the sender's responsibility.
Where an item arrives in a condition that cannot be assessed, or arrives without a return having been opened, we will contact you about it rather than simply refuse it.
None of this affects your rights under Australian Consumer Law, and none of it applies where the item is not authentic, not as described, or not fit for use.
What happens once it arrives?
The item is checked against the condition it was sent in, and you are told the outcome. Where a return is approved, store credit is issued to your account.