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Shipping Returns Back to PUSHASUpdated 6 days ago
Contact PUSHAS first, then pack the item inside an outer shipping box, tape it closed, and attach the return label to the outside. Never send an original box or an original polybag as the outer parcel.
Before you send anything
Email [email protected] and wait for us to approve the return. An item that arrives unannounced cannot be matched to an order and may be refused.
Who pays for return shipping?
| Return type | Label and shipping |
|---|---|
| Change of mind | You arrange and pay for a tracked service. We recommend insurance. |
| Not authentic, damaged, incorrect or not as described | PUSHAS sends you a prepaid label. If the claim is confirmed, it is free. |
| Claim not confirmed after inspection | The label cost is deducted from your refund or store credit, or paid before the item is sent back to you. |
What has to be in the box?
- The item, unworn and in the condition it was delivered.
- The original box, undamaged, with any accessories.
- The PUSHAS authenticity tag, still attached.
Step 1: Pack the item into an outer shipping box
Use the delivery box it arrived in, or another sturdy box of a similar size. Fill any gap larger than a centimetre with bubble wrap or packing paper so nothing moves.
Step 2: Tape the outer box closed
Seal every seam.
Step 3: Attach the label to the outer box
Tape the label flat to the outside of the outer box, with the barcode clear. Keep the tracking number until the return is resolved.
What not to do
Do not tape a label onto the original box. The original box is part of what is being returned.
Do not use the original apparel packaging as the mailer.
Do not send sneakers in a satchel.
Also not acceptable: no outer box, no padding, a damaged outer box, or several boxes taped together.
What if a return is packed incorrectly?
Damage caused by inadequate packing is the sender's responsibility, and a return that arrives damaged or incorrectly packed may be refused or attract an additional 10% charge. This does not apply to items confirmed not authentic, damaged in delivery, incorrect or not as described.
What happens once it arrives?
The item is inspected against the condition it was sent in, and you are told the outcome. Approved refunds go to your original payment method, and store credit is issued to the email on your order.