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What happens when a Seller breaks the rules? What are the penalties?Updated a day ago
Sellers who do not follow their Seller Agreement may incur non-compliance charges, and in serious cases may have their account restricted or removed. The charges below are set out in full so you know exactly where you stand.
Why these exist
Every charge below exists because the behaviour it covers costs someone else. A buyer waiting on an order that was never going to ship. A item sitting unidentified in a facility. A seller doing everything properly, competing against one who is not.
Most sellers never incur a single one of these.
Non-compliance charges
| Charge | Applies to | When it applies | Amount (A$) |
| Rent and admin | All sellers | Inventory must be listed in the Seller Platform before it is sent to us. Anything received without a listing cannot be identified or made live, and accrues a daily charge until it is listed. | $1 per item, per day |
| Late Fee | Offsite sellers | A sold piece is not shipped to us within one to two business days. | $15 per item |
| Error Fee | Offsite sellers | An order cannot be fulfilled. This covers overselling, listing a piece incorrectly, and sending the wrong or a damaged item. | 10% of the payout |
| Slip Fee | Offsite sellers | Slips are not completed and included in the box when a sold piece is shipped to us. | $5 per slip |
How are charges collected?
Charges are settled against your next payment. Where a payment does not cover what is owed, the balance carries forward or is invoiced to you.
What happens beyond charges?
Charges cover operational slips. Conduct is handled separately, under the Seller Code of Conduct, and can result in a warning, restricted access to the Seller Platform or to a selling channel, suspension, or permanent removal from the platform.
Two things end an account immediately, without notice. Sending counterfeit product, and a serious breach of security or confidentiality.
How do I avoid them?
- List everything before you send it. This is the single most common cause of a charge and the easiest to avoid.
- Ship sold pieces within one to two business days. It also moves your payment a week earlier.
- Declare box condition when you create the listing, using the Box Condition field.
- Include a completed slip in every box you send.
- Only list what you hold. Overselling is the most expensive mistake on this page.
I think a charge was applied in error
Tell us. Contact your dedicated account manager or email [email protected] with the item and the date, and we will look at it.