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When is customer support available?Updated 10 days ago
PUSHAS customer support is available 10:00am to 5:00pm AEST, Monday to Friday. Every message is answered by a person, and PUSHAS aims to respond within 24 hours.
How do I contact PUSHAS?
About an order. Email [email protected] with your order number in the subject line.
About selling. Email [email protected].
Including your order number, and photographs where something needs to be seen, usually turns a conversation into a resolution in one reply rather than three.
How quickly will PUSHAS respond?
Within 24 hours, as a rule.
Most messages are answered the same business day. Weekends, Australian public holidays and major release periods run longer, because volume rises and the hours do not.
Will I be talking to a person?
Yes. Every message to PUSHAS is read and answered by a member of our team.
There is no bot standing between you and an answer, and no scripted loop to work through before reaching one. It is slower to run a support desk this way. It is also the only way to answer questions about authentication, condition, sizing and release detail properly, and those are most of the questions we get.
What time is that where I am?
PUSHAS support runs on Sydney time.
- Auckland: 12:00pm to 7:00pm
- Hong Kong: 8:00am to 3:00pm
- Los Angeles: 5:00pm to midnight, the previous day
Sydney observes daylight saving between early October and early April, so these shift by an hour outside Australia during those months.
Can I get an answer outside those hours?
Send the message anyway. It will be waiting when the desk opens, and it is answered in the order it arrived.
Much of what people write in about is already answered here, and the help centre does not keep office hours.