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What happens if my stock gets lost during transit?

If your stock goes missing in transit while it's being shipped to our warehouse using our carrier labels, we will start an investigation with the delivery carrier to help reach a resolution. If a resolution is not available, we will pay up to the retail value of the shoe.

If your stock is being withdrawn or was sold to a private buyer and goes missing in transit after being shipped out from our warehouse using our carrier labels, we will start an investigation with the delivery carrier to help reach a resolution. If a resolution is not available, we will pay up to the retail value of the shoe. 

If you are using your own labels, you will be entirely responsible for what happens to your stock.

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