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What is PUSHAS' authentication process?Updated 6 days ago
Every item sold on PUSHAS is authenticated by hand before it is dispatched. Authentication is carried out inside a PUSHAS facility by trained specialists, and covers the item itself, its accessories and its packaging. Nothing ships until it has passed.
Who carries out authentication?
PUSHAS specialists who have handled thousands of pieces across sneakers, streetwear and collectibles. They are trained and tested continuously, because the counterfeit market does not stand still and neither can the standard held against it.
No item is authenticated by photograph or by algorithm alone. Every piece is handled.
What is checked?
- The packaging. The box or outer packaging, the labelling, and the condition it arrived in.
- The accessories. Spare laces, tags, cards, stickers and anything else supplied at retail.
- The item. Physical and sensory checks across construction, materials and finish.
- The condition. Confirmation that the piece is brand new and unworn, and that the listing describes it accurately.
The standard is ours, it is internal, and it does not move.
When does authentication happen?
- Onsite. Inventory is sent to a PUSHAS facility ahead of any sale and authenticated on arrival. When it sells, it is already with us and is dispatched within 2 business days. These listings are marked Fastest.
- Offsite. The seller holds the inventory and sends it to us once a sale is made. It is authenticated on arrival, then dispatched to the buyer, usually within 3 to 10 business days of the order.
Why does an order sometimes take longer to arrive?
Because every order passes through a PUSHAS facility. An offsite item travels to us first, is authenticated, and is only then dispatched to you. We do not shorten the check to shorten the wait. An order that arrives a day later is a better outcome than an order that arrives wrong.
For the shortest wait, look for sizes marked Fastest.
It starts with the sellers
Authentication is the last line, not the only one. Sellers apply to list on PUSHAS and roughly one application in six is accepted. Any seller found sending counterfeit product is removed from the platform permanently.
What happens if an item does not pass?
It does not ship. We offer the buyer an alternative where one is available, or a full refund.
For the seller, inventory that does not pass can be returned at their own cost. Items not claimed within 60 days are destroyed.
Where does authentication take place?
In PUSHAS facilities in Sydney, Hong Kong and Los Angeles.