Authenticity & Legitimacy GuaranteeUpdated 15 minutes ago

Every item sold on PUSHAS is guaranteed authentic. If an item you receive is confirmed not to be authentic, you receive a full refund, including shipping, to your original payment method. It costs you nothing.

The guarantee covers every sneaker, every piece of streetwear and every collectible on PUSHAS, at every price.

Why we can make this promise

Vetted sellers. PUSHAS is a curated marketplace. Every seller application is reviewed, and roughly one in six is accepted.

Authenticated by hand. Every item is physically inspected by a trained PUSHAS authenticator in our facilities in Sydney, Hong Kong or Los Angeles before it is dispatched. Anything that does not pass never ships.

What if I think my item is not authentic?

Please email [email protected] within 14 days of delivery so we can resolve it quickly, with your order number, what you have noticed, and photographs. You do not need to prove anything or supply an expert opinion.
We send you a prepaid return label. Do not send anything back before we do.
Please return the item unworn, with the PUSHAS authenticity tag still attached, and with its original box and accessories, double-boxed. The tag helps us confirm it is the item we sent. If the tag has been removed, contact us anyway: we still assess claims covered by consumer law.
Our authenticators examine the item and PUSHAS makes the final decision on behalf of the seller. You are told the outcome either way.

If it is confirmed not authentic

You receive a full refund of the item and shipping to your original payment method. The label is free and no handling charge applies. The cost sits with the seller, never with you.

If it is confirmed authentic

You choose one of two options:

Have the item sent back to you. You pay the cost of the prepaid label and the shipping back to you.
Treat it as a change of mind return. Within 14 days of delivery: 90% of the item value to your original payment method, or 100% as PUSHAS Store Credit. From 15 to 90 days: 90% as store credit. The label cost is deducted.

We tell you this before we send the label. A claim made in bad faith, or an item substituted or altered before it is returned, may incur charges and may end access to PUSHAS.

How often does this happen?

Rarely. Counterfeits are stopped at the authentication station, before they ever become someone's order. The guarantee is the safety net. The vetting and the authentication are why you are unlikely to need it.

Does this replace my consumer rights?

No. It sits on top of them. Your rights under the Australian Consumer Law and the consumer laws of your country cannot be excluded. Claims made after 14 days are still assessed under the Australian Consumer Law, so if you discover an issue later, contact us.

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