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Authenticity & Legitimacy GuaranteeUpdated 2 years ago

At PUSHAS, we guarantee that we only accept legitimate sellers with a stellar track record as it is our mission to be the most trusted sneaker platform in Asia-Pacific. This means we only end up accepting 1 in every 6 applications. We also guarantee that we verify all sneakers that come through our platform to ensure their legitimacy. Our sneaker specialists are highly trained, extremely talented and have seen thousands of sneakers.

However, even our sneaker specialists are only human and may make a mistake.

We guarantee that if you receive fake sneakers, we will provide you with a FULL REFUND for the sneaker. All you have to do is prove to us that the sneakers you received are indeed fake.

  • If you are returning sneakers since they are not legitimate, you will get a full refund once you return the sneakers to us and they are indeed not authentic.
  • The seller will pay for your shipping costs to and from us, as well as the 15% processing costs we incurred.
  • To date, we have received 0 returns based on authenticity since our launch in May 2017.
  • False returns will be subject to additional fees & charges. 

We hope that through PUSHAS, Australia and the rest of Asia-Pacific will have a robust and safe community for buying and selling sneakers.

How to return an order due to authenticity reasons

For all refunds, the package remains the responsibility of the customer until it is received by PUSHAS. 

When shipping your order back, please ensure all items are double boxed. Items must be returned in the same condition it was shipped and must include the original sneaker box, accessories (if applicable) and the PUSHAS authenticity tag.

In the case the items are damaged through the return delivery process, and/or the items are not returned in the same condition it was shipped, PUSHAS has the right to void all claims.

Once we receive your sneakers, the sneakers will be evaluated before your refund is made. PUSHAS will inspect the shoe and check for colors, variances, material, quality control issues, sizing accuracy, signs of wear (in the sole, tread, collar, lining, pressure points), sizing tag, PUSHAS tag, logo and the box.

As we are a platform, PUSHAS reserves the right to make the final decision on all authenticity cases on behalf of our sellers.

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